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Pixie Q&A

Welcome to Pixie Q&A! ✨ Your magical guide to all things Pixie Parcel—where questions meet enchantment and answers come with a sprinkle of pixie dust! Whether you’re preparing for a Disney park day, planning your Universal Studios adventure, or seeking tips to elevate your theme park experience, we’re here to help. From product details and order assistance to travel-savvy tricks for making the most of your vacation, our pixies are standing by to help you unlock the magic. With thoughtfully crafted products designed for Disney and Universal fans, we make your journeys stress-free and fun-filled.Got questions about our ParkParcel shipping solution, travel gear, or our PixieBalm line inspired by iconic attractions? Ask away—our pixies are ready to help you pack smarter, travel lighter, and create magical memories.Let’s make every moment a little more magical, together! 🌟
Pixie Connect
Orders
How can I track my order? Plus

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website's tracking page to monitor your package's journey. You may also log into your PixieParcel account as well and view all orders.
What is the estimated delivery time for my order? Plus

Delivery times vary based on your location and the shipping method selected at checkout. Typically, orders are delivered within 5-7 business days once they have shipped.
Can I change or cancel my order after it's been placed? Plus

If you need to change or cancel your order, please contact us as soon as possible. We can make adjustments if the order hasn't been processed yet.
How can I return or exchange an item? Plus

To initiate a return or exchange, please visit our Returns page and follow the instructions. Items must be returned within 30 days of receipt in their original condition.
Can I use multiple discount codes on a single order? Plus

Only one discount code can be applied per order. Be sure to choose the one that offers the best savings for you!
How do I apply a discount code to my order? Plus

Enter your discount code at checkout in the designated field, and the discount will be applied to your total.
What should I do if I haven't received my order confirmation email? Plus

Check your spam or junk folder first. If it's not there, please contact our support team to verify your email address and resend the confirmation. You can also check your account page on our website as well.
Shipping
How long does it take for my order to ship? Plus

Orders are typically processed and shipped within 1-2 business days. You'll receive a shipping confirmation email once your order is on its way.
Can I ship my order to a hotel or resort? Plus

Absolutely! We offer a Resort & Hotel Shipping service, allowing you to ship items directly to your hotel or resort for easy pick-up. Be sure to include the dates of your stay as well as your name and the hotels name in the ship to section.
Do you offer free shipping? Plus

Yes, we offer free standard shipping on orders over $50. Keep an eye out for special promotions that may include free shipping as well!
What should I do if I receive a damaged or incorrect item? Plus

We're sorry for any inconvenience! If you purchased our Pixie Promoise Protection, please log in and submit a claim. If not, please contact our customer support team with your order number and a photo of the item, and we'll help you contact the carrier.
Do you offer international shipping? Plus

Currently, we ship within the United States.
Pixie Promise Protection
What is Pixie Promise Protection? Plus

Step into the magic of worry-free shipping with Pixie Promise Protection! ✨ Your ultimate safeguard for all things Pixie Parcel, designed to protect your purchases as they travel from our warehouse to your doorstep. Whether you’re heading to Disney, Universal, or embarking on your next adventure, this enchanted program ensures your park day essentials arrive safely—letting you focus on the memories you’ll make instead of the journey your gear takes.
Why you'll love Pixie Promise Protection Plus

• Peace of Mind Shipping: Your Pixie Parcel is covered from the moment it leaves us until it arrives at your doorstep. In the unlikely event that your order is delayed, lost, or damaged, we’ve got you covered with swift resolutions.

• Hassle-Free Claims & Replacements: If shipping hiccups occur, simply reach out to us! We’ll take care of the rest—whether it’s a delay, damaged package, or lost item, we’ll make sure you’re quickly and effortlessly taken care of with a replacement.

• Easy Returns, No Stress: Changed your mind or encountered an issue with your delivery? Our simple returns process is as easy as a wand wave, and we’ll guide you through every step.

• Support From Our Expert Team: If you need help, our dedicated team of Pixie experts is just an email away. Whether it’s assistance with your order or shipping questions, we’re here to provide personalized support throughout your journey.
How does Pixie Promise Protection work? Plus

When you add Pixie Promise Protection to your order, you’re ensuring your package is covered for shipping mishaps. If your order is delayed, lost, or damaged, simply reach out to our support team, and we’ll take care of it by offering quick replacements, hassle-free claims, and personalized support.
What's covered under Pixie Promise Protection? Plus

• Lost or delayed packages: If your Pixie Parcel doesn’t arrive on time or is lost, we will help resolve the issue and ensure your items get to you.

• Damaged items during transit: In the event your parcel arrives with damaged goods, we’ll replace them at no extra cost.

• Replacement of items: If your order doesn’t reach you, or items are missing or damaged, we’ll send you replacements as part of the protection.
Is there an additional cost for Pixie Promise Protection? Plus

Yes, Pixie Promise Protection is available as an add-on during checkout. The cost is a small fee for each order, which provides comprehensive coverage for your shipment, giving you peace of mind and assurance throughout your adventure.
How do I file a claim with Pixie Promise? Plus

If your package is delayed, lost, or damaged during transit, simply reach out to us at pixiepromise@pixieparcel.com with your order number and any relevant information. Our Pixie team will assist you promptly with replacements or refunds as per our terms.
What happens if my parcel is delayed? Plus

We understand how important timely delivery is. If your Pixie Parcel is delayed, Pixie Promise Protection ensures we’ll handle any issues with the carrier and work to get your order to you as quickly as possible. If the delay is significant, we’ll replace any missing items, no questions asked!
How do I know if Pixie Promise Protection is right for me? Plus

If you want extra peace of mind while traveling to Disney, Universal, or any theme park adventure, Pixie Promise Protection is the perfect solution. It covers the unexpected, so you can focus on enjoying your trip rather than worrying about your deliveries.
Can I get a refund if I don't need Pixie Promise Protection? Plus

Since Pixie Promise Protection is an optional add-on at checkout, it’s not refundable once your order has been processed. However, it ensures that your purchase is protected, and it helps streamline any potential shipping issues.
How long does Pixie Promise Protection last? Plus

Pixie Promise Protection covers your order from the moment it ships until it arrives safely at your door. If any issues arise during transit, we’ll be there to help resolve them quickly, ensuring you get what you ordered in perfect condition.r
Hotel and Resort Shipping
What is my Hotel or Airbnb doesnt accept packages? Plus

We recommend contacting your hotel in advance to confirm their package acceptance policy. If your hotel does not accept packages, consider using a nearby UPS Access Point. The UPS Access Point allows for a safe and secure pickup of your packages while your on vacation.
What if my hotel does not accept packages? Plus

We recommend contacting your hotel in advance to confirm their package acceptance policy. If your hotel does not accept packages, consider using a nearby UPS Access Point.
Can I ship to my Disney World Resort Hotel? Plus

Yes, we will ship to your Disney World Resort Hotel. We recommend having the parcel delivered 1-2 days prior to your arrival so they can process it. Please be sure to include your Name, Checkin Date, and Resort Name to ensure it gets to you. Disney World resorts may charge a handling fee and is out of our control.
Can I ship to my Universal Studios Orlando Resorts? Plus

Yes, we will ship to your Universal Studio Orlando Resort Hotel. We recommend having the parcel delivered 1-2 days prior to your arrival so they can process it. Universal security screens all incoming packages the day of arrival then processes them out to the hotels the next day.

Please be sure to include your Name, Checkin Date, and Resort Name to ensure it gets to you.
UPS Access Point Pickup
How do I select a UPS Access Point? Plus

During checkout enter the delivery address of your hotel or airbnb and select UPS Access Point Shipping. It will generate a list of Access Points closest to your Hotel or Airbnb. Visit for more information
What happens if I miss the delivery at the UPS Access Point? Plus

UPS Access Points hold parcels for a specified period (usually up to 7 days). If you miss the pickup window, the parcel may be returned to us. Please check with the specific Access Point for their policies.
ParkParcel™
What is ParkParcel? Plus

ParkParcel is your travel companion for lighter luggage and more memories! Our pre-paid, pre-labeled shipping bags make it simple to send your clothing home, freeing up suitcase space for souvenirs. Each ParkParcel is a durable, eco-friendly, and stylish solution to hassle-free travel.
How do I use ParkParcel? Plus

1. Pack the Magic: Prepare for your theme park adventure by packing your suitcase with all the essentials. Start your journey ready to explore!

2. Create Unforgettable Memories: Immerse yourself in the magic of the parks without worrying about extra baggage. Enjoy every ride, show, and souvenir find to the fullest.

3. Lighten Your Load: When it’s time to head home, simply fill your ParkParcel with clothing and items you no longer need on hand. Create extra space in your luggage for the treasures you’ve collected!

4. Pack Up with Ease: Repack your suitcase stress-free—no overstuffing, no stress, no sweat!

5. Send It on Its Way: Drop your ParkParcel at the hotel front desk or schedule a complimentary USPS pickup. Your items will make their way home, safe and sound!
What can I ship in my ParkParcel? Plus

Clothing only, please! Items like accessories, shoes, or other non-clothing items can’t be shipped for safety and compliance reasons.
How much can each ParkParcel hold? Plus

Each ParkParcel is 15x19 inches and designed to hold up to 10 pounds of clothing. Need to ship more? Simply grab an extra bag!
Are there added costs? Plus

There are none! Once you grab your pre-paid, pre-labeled ParkParcel, you’re good to go—just pack, seal, and send. If your parcel exceeds the 10 pound weight limit or contains prohibited items, additional charges may apply per our terms and conditions. Keep it simple, follow the guidelines, and your ParkParcel journey will be smooth sailing. Deal? 😊
How do I track my ParkParcel? Plus

Once your parcel is shipped, you’ll receive a tracking number to monitor its journey until it reaches your home. You're always welcome to check in on your order utilizing our Pixie Tracking in Guest Services.
Are ParkParcels reusable? Plus

No, ParkParcel bags are designed for single-use convenience, but here’s the magic: each pre-paid label is valid for an entire year from the date of purchase! So, feel free to stock up and have ParkParcel bags ready for your next adventure.

If you don’t use them during your trip, no worries! Just reach out to us with your order number, and we’ll happily send you a replacement label at no extra cost. It’s our way of making your travel stress-free and oh-so-magical. ✨
What if my ParkParcel is lost or damaged? Plus

In the rare chance your ParkParcel encounters a detour on its magical journey (or doesn’t arrive home as planned), we’re here to make it right. Simply contact us through the Pixie Protection Portal with your order number and any details you can provide, and we’ll respond within 24 hours.

Navigating carrier issues can be frustrating, but don’t worry—we’ll handle the hard part for you. From tracking down your parcel to working with the carrier, Pixie Parcel will keep you updated every step of the way. Plus, every ParkParcel is covered by standard USPS insurance, with additional protection provided by Pixie Promise Protection, included in every purchase.

Your adventure shouldn’t stop at the parks—we’ll ensure your parcel makes it home safe and sound! 🌟
Am I able to use ParkParcel for international trips? Plus

Currently, ParkParcel is available for domestic shipping within the U.S. Stay tuned as we explore ways to expand globally!
What if I don't use my ParkParcel? Plus

If you don’t use them during your trip, no worries! Each ParkParcel is good for an entire year from the date of Purchase. If you don't use it within the first year just reach out to us with your order number, and we’ll happily send you a replacement label at no extra cost. It’s our way of making your travel stress-free and oh-so-magical. ✨
PixieBalm™
What are the ingredients in PixieBalm? Plus

At Pixie Parcel, we believe in the magic of nature for beautiful, healthy lips. That’s why we’ve carefully crafted PixieBalm with only the finest natural ingredients to nourish and protect your lips:

• Oryza Sativa (Rice Bran) Oil: Rich in antioxidants, this oil helps to restore moisture and protect your lips from environmental stressors.

• Cocos Nucifera (Coconut) Oil: Known for its deep moisturizing properties, coconut oil softens and soothes dry lips.

• Stearic Acid: A plant-based fatty acid that ensures a smooth, easy-to-apply texture.

• Theobroma Cacao (Cocoa) Butter: This rich, creamy butter is packed with vitamins and helps heal and soften chapped lips.

• Euphorbia Cerifera (Candelilla) Wax: A natural wax that helps to provide structure, ensuring a perfect glide without sticky residue.

• Essential/Flavor Oil: Adding a dash of delightful fragrance and flavor, each balm offers a unique sensory experience.

• Tocopherol (Vitamin E): A powerful antioxidant that helps protect lips from damage, keeping them soft and supple.
Who makes PixieBalm? Plus

PixieBalm is lovingly handcrafted by artisans committed to sustainability, quality, and community support. Their process highlights a deep dedication to using ethically sourced, premium natural ingredients and a hands-on approach to production. Each product is meticulously crafted in small batches, ensuring unparalleled attention to detail and quality.

The makers are passionate about supporting local and women-owned businesses while prioritizing environmentally friendly practices. This ethos aligns beautifully with Pixie Parcel’s mission to enhance theme park adventures with thoughtfully designed, magical products. Crafted with care in the heart of Vermont, PixieBalm is the result of a partnership steeped in shared values of quality, creativity, and sustainability 
How should I store my PixieBalm? Plus

To keep your PixieBalm in its best condition, store it in a cool, dry place away from direct sunlight and extreme heat. Like other natural products, PixieBalm is made with premium ingredients that can be sensitive to temperature changes. Prolonged exposure to heat may cause the balm to soften, while very cold environments might make it harder to apply.

If you’re carrying your PixieBalm on a theme park day, try to keep it in a shaded pocket or bag rather than leaving it in direct sun for extended periods. With a little care, your PixieBalm will stay smooth and ready to add a touch of magic to your day!